30-Day Deployment Guarantee

30-Day Deployment Guarantee

Effective March 19, 2026. This guarantee applies to the initial paid platform package purchase. It explains when OwnYourOps will issue a full refund and what conditions must be met.

Simple summary: If the purchased package cannot be successfully deployed within 30 days in a supported environment using the delivered materials and required customer cooperation, OwnYourOps will refund the package purchase price paid to OwnYourOps. For covered deployment blockers during that window, OwnYourOps also provides a 48-hour issue-resolution commitment once the required access and diagnostics are available.

When the 30 days starts

The 30-day guarantee period starts when the initial package purchase is completed through OwnYourOps checkout.

What is covered

  • The initial package purchase price paid to OwnYourOps for the selected platform package.
  • Deployment failure of the delivered package in a supported environment when the customer follows the provided deployment path and documentation.
  • Issues in the delivered package or supported deployment path that OwnYourOps cannot resolve within the guarantee window.

48-hour issue-resolution commitment

During the 30-day guarantee window, if the customer reports a covered deployment blocker and provides the reasonably required access, credentials, logs, and environment details, OwnYourOps will work the issue on an expedited basis. If OwnYourOps cannot provide a fix or supported workaround for that covered deployment blocker within 48 hours after receiving the required cooperation, the customer may request a refund under this guarantee.

What is not covered

  • AWS, DNS, Cloudflare, domain, certificate, or other third-party charges.
  • Problems caused by customer-side changes, unsupported modifications, or refusal to provide required access or information.
  • Custom work, expansion work, maintenance renewals, or separately quoted services unless specifically stated otherwise in writing.
  • Legal, audit, or regulatory outcomes associated with compliance-related features.

Customer cooperation required

  • Provide timely access, credentials, logs, and environment details reasonably needed to diagnose the issue.
  • Use the delivered package, deploy container, documentation, or purchased delivery service as the intended deployment path.
  • Give OwnYourOps a reasonable opportunity during the guarantee window to diagnose and fix the issue.

How to request a refund

Email sales@ownyourops.com from the purchasing account within the 30-day window and include the project name, project ID if available, and a short description of the deployment failure. OwnYourOps may ask for logs, screenshots, or access details needed to verify the issue.

Refund scope

If a refund is approved, OwnYourOps will refund the package purchase amount paid to OwnYourOps for the initial package order. The customer remains responsible for any third-party costs already incurred.

Relationship to purchase terms

This guarantee is part of the purchase framework and should be read together with the Terms of Purchase.