Frequently Asked Questions

A private ZIP (or optional git repo) containing Terraform for each of your environments, Helm charts wired to your services, CI/CD pipelines for your chosen platform (GitHub, GitLab, Bitbucket, or Jenkins), a local deploy container, and full documentation (decisions, deployment guide, operations, troubleshooting). It is generated from your selections during configure. See the sample output page for real excerpts.

An LLM can draft Terraform in minutes. The gap is that the draft is a snapshot of training data, not a maintained opinion. You hit a problem six months in when EKS changes a default, or your SOC 2 auditor asks for evidence, or a module version drifts. OwnYourOps ships a battle-tested configuration that we keep current: pinned module versions validated by e2e tests, explicit security controls (IMDSv2, IRSA, audit logging), and docs that match the code exactly. The opinion is the product, not the generation.

Yes, after delivery. The generated code is yours to modify as you see fit. What we do not do inside the purchase price is bespoke customization during generation. The price and delivery-time guarantees only work because the output follows a productized shape. If you need a one-off infrastructure design, you are looking for consulting, not this product.

After delivery, the Terraform, Helm charts, CI/CD workflows, docs, and deploy scripts belong to your team. No runtime dependency on OwnYourOps. You can modify, extend, or walk away at any time. You do not pay an ongoing subscription to keep the infrastructure running. Compare with managed platforms where leaving means rewriting.

No. The generated output you receive is yours. The generator itself is proprietary. We publish excerpts publicly but do not release the full templates.

Not today. AWS only. Other clouds are a future possibility, not a commitment. If your stack is already on another cloud, we are not a fit today.

EKS today. ECS is on the roadmap once the EKS product is fully established with paying customers. If you genuinely need ECS and not EKS, we are not a fit today.

Because the output is yours, not a service we run for you. Subscription pricing only makes sense when the vendor keeps doing work for the customer on an ongoing basis. We do the work once, hand over the owned code, and optionally provide maintenance updates for customers who choose them. You do not pay us to keep your cluster running.

30-day deployment guarantee with a full refund of the package purchase. If the delivered platform cannot be deployed in a supported environment with reasonable customer cooperation, you request a refund and we issue it. Details at /30-day-guarantee, including how to request and what is covered.

Through the dashboard support thread or by replying to any OwnYourOps email. Full process on the guarantee page. Refunds for approved requests typically issue within 5 business days of the purchase amount paid to OwnYourOps.

A DevOps or platform engineer capable of building this from scratch costs $150,000 to $200,000 per year plus benefits. A consulting project to deliver the same scope typically runs $50,000 to $150,000. $35,000 is priced to be a clear win against both, with the added benefit of a proven, maintained opinion instead of a one-off build that rots. See the ROI comparison.

No. The list price stands at every tier. Enterprise has a higher price because it covers broader environment scope and compliance, not because it has different margins. Discounts signal that the price is arbitrary; it is not.

Yes. Start with Dev Starter ($8,000) if that is all you need today. Or Professional with Terraform Foundation only ($20,000) and add Helm or CI/CD scopes later. You only pay for what you select. See pricing.

No. The generated output is designed for engineering teams without a platform specialist. If you can read Terraform and run kubectl commands from a tutorial, you can deploy and operate this. Launch Assist (+$5K) adds async support during your first deploy if you want a safety net. Managed Install (+$10K) has us run the deploy for you.

Generation completes in under 20 minutes from final configuration. Deployment depends on you: typically 1-3 days for self-deploy with no surprises, 7 business days with Launch Assist, 10 business days with Managed Install.

Dashboard support thread with severity-based response targets. Full expectations on the how it works page. Coverage is US business hours, and we publish the tiers honestly instead of promising 24/7 we cannot deliver. Paid install tiers get the same dashboard plus optional coordination in a shared Slack or Teams channel.

You own the code, so nothing breaks automatically. We publish updated templates on an ongoing cadence. Customers who bought maintenance get a Version Refresh included quarterly; others can buy a Version Refresh as needed. You never have to rebuild from scratch.

Yes. Environment count is a configuration choice. You can regenerate with a different set of environments at any time. Customers with maintenance subscriptions get refresh generations included; others pay the standard Version Refresh fee.

Included support is scoped to the productized deliverable (configuration, generated output, the supported deploy flow). Anything outside that, like custom application code or bespoke infrastructure we did not generate, is out of scope unless you buy a formal engagement. See how it works for the exact boundary.

A small founder-led team focused exclusively on productized infrastructure delivery. No venture backers pushing growth targets, no pivot risk. Read more on the about page.

We are in the early paying-customer phase. Reference conversations will be offered as we build that list with customer permission. In the meantime, the sample output, the refund guarantee, and the security posture are the artifacts you can evaluate today.

Not yet. SOC 2 Type I audit is targeted for Q4 2026 with readiness in Q3. The infrastructure we generate supports SOC 2-aligned deployment for your environment today; the audit in progress is for OwnYourOps as a vendor. Details on the security page.

The generated infrastructure supports HIPAA-eligible and PCI-scoped deployment patterns (private networking, encryption, audit logging, least-privilege IAM, GuardDuty). OwnYourOps does not sign BAAs today because the platform itself does not process your PHI; your AWS account does. PCI DSS attestation of your stack is your responsibility. Posture details.

Only if you buy Managed Install. In that case access is via a time-bound IAM role with ExternalId (no long-lived keys), and the role is revoked at handoff. Dev Starter, Professional, and Launch Assist customers deploy themselves; we never log into your AWS account.

Project secrets you enter (API keys for monitoring providers, registry tokens, etc.) are encrypted at rest before storage and masked in the UI. The generated infrastructure uses AWS Secrets Manager plus the External Secrets Operator for application credentials. Nothing sensitive lands in Git or Helm values. Details.

Probably not. If your team already runs production Kubernetes well, we have nothing to add. Where we sometimes help even established teams: a new greenfield environment they want to stand up fast, or a compliance-driven refresh where they want a vetted baseline. For most platform-team shops, spend the $35K elsewhere.

Often yes. The standard trigger is "we love PaaS simplicity, but we hit a scaling, compliance, or pricing wall and now need production AWS." Our Professional package is the path from PaaS into AWS EKS without a six-month platform buildout.

Not the full output, because the full output is what you are paying for. You can see real excerpts on the sample deliverable page, every file name in the package tree, and each section of the docs. If you need more before committing, book a demo and we can screen-share a prior delivery with redactions.

Two paths: register at platform.ownyourops.com and walk through the configure flow (no commitment until checkout), or book a demo first if you want a walkthrough before opening an account.